Refund policy

Store Return & Refund Policy

Effective Date: August 19, 2026

Thank you for shopping at TumblerzNThings. We appreciate your support!

Because of the personalized, handmade, consumable, and digital nature of what we create, all sales are final. Please read our policy carefully for each category before completing your purchase.

1. Custom Items & Personalized Products

  • All Custom Sales are Final: Items that are personalized, customized, or made-to-order (including custom tumblers, personalized apparel, customized cups, and custom-engraved merchandise) cannot be returned, exchanged, or refunded.

  • Customer Verification: Please double-check all spelling, names, colors, and sizing details before submitting your order. We are NOT responsible for errors made by the customer during the ordering process.

2. Digital Goods & Downloads

  • Non-Refundable: All digital product sales (including digital planners, printable notebook covers, SVG files, affirmation cards, and coloring pages) are strictly non-refundable and non-returnable.

  • Access Issues: Once a digital file is downloaded or accessed, it cannot be returned. If you experience technical issues downloading your files, please reach out to us, and we will make sure you receive your files.

3. Apparel, Accessories & Keychains

  • Final Sale on Wearables & Accessories: All apparel, hats, wristlets, hair claw clips, keychains, and other physical accessories are final sale.

  • Sizing: Please review our sizing charts and product descriptions carefully before purchasing to ensure the correct fit. We do not offer exchanges or refunds for incorrect sizes selected at checkout.

4. Body Butter ("Shea's Tumble Butter")

  • Hygienic & Safety Reasons: Due to the personal care and cosmetic nature of Shea's Tumble Butter, we cannot accept returns, exchanges, or issue refunds for body butter products once they have left our shop.

  • Weather & Melting Disclaimer: Our whipped body butters are made with natural ingredients. While we package them securely, please note that exposure to high summer temperatures during transit can cause whipped body butters to soften or settle. This does not affect the quality or benefits of the product, and melting is not eligible for a refund or replacement.

5. Damaged, Defective, or Incorrect Items

We take great care in crafting and packing your orders, but accidents can happen.

  • If we made an error with your custom order, you must contact us at lashay.owens@yahoo.com within 3 days of delivery.

  • Please include your order number and clear photos of the incorrect item.

  • Approved claims will be reviewed on a case-by-case basis for a replacement of the exact item.